How can I see where my order is at the moment?

UNICORN20 provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after shipment confirmation, fill it in on our Track my Order page UNICORN20 Track Your Order and click on the Track button. You will immediately see where your package is at the moment and which stages your delivery has already gone through.

Please note, we may require 1-2 days to process orders. We strive to ship all items on-time, however, in rare cases, it can take longer.

How do I cancel my order?

Cancellations are only accepted within 60 minutes after an order is placed.  If you have to cancel your order outside of this timeframe, please reach out to us immediately at [email protected].  We process orders as quickly as possible so cancellations are time-sensitive.

Can I become your affiliate?

We’re always looking for bloggers, Youtubers and creators to review our newest and cutest products! Please apply by email if you have a blog or YouTube channel that’s relevant to our products or you think would be a good fit for our brand. 

Apply by sending an email to [email protected] with the following information:

  • Your name
  • A link to your blog / channel.
  • Short description of your blog / channel & the number of followers, subscribers or viewers you have. 
  • A description of the type of review you would create and any unique ideas or style you have in mind.
  • Which social media channels do you usually promote your posts? Please include links to each one.
  • Any other information you think might be relevant.

Our team will review the applications and pick a select number of creators to work with. There is no requirement for number of followers, viewers etc, however you are more likely to be picked if our team is impressed by the quality of your previous content. 

Unfortunately, we can’t work with every applicant for the review / promotion programme, but we do absolutely love working with creators so please do not be afraid to apply! ☺️

What can I do in my account on UNICORN20?

Having a personal account on UNICORN20 is truly crucial to make any purchases in our online store. For your best convenience, you can add your shipment information and payment details to save time on shopping at UNICORN20. Moreover, you can look through the products you’ve recently viewed so that you always remember what you liked at our store.

How can I get information about upcoming sales and special offers?

The best and easiest way is to subscribe to us, where we post our latest updates, promotions, and new product information!

Where are you located?

UNICORN20 has a joint operation across Hong Kong and Australia. Though we do offer free shipping worldwide! Shipping typically takes 10 to 15 business days anywhere in the world!

Where can I read reviews about your products?

Our happy customers often leave honest reviews about the products in our online store. You can read them either directly on our Home Page or in our Customer Reviews section!